Returns, exchanges and refunds

🔁 How do I return a product?

  1. Access your order: log in to your customer account on www.pipe.fr, then go to the "Order history and details" section.
  2. Select the relevant order: click on "Details" to access the order linked to your return request.
  3. Submit your return request: select the product(s) you wish to return, indicate the reason, then click "Request a return".
  4. Wait for approval: your request will be sent to our team. Once approved, you will be able to download and print your return form (to include in the parcel).
  5. Prepare your parcel: items must be new, unused, in their original intact packaging, with all accessories, manuals, and documents included.

⚠️ Important information

  • You must wait for our confirmation before sending your return parcel.
  • You have 100 days from the date of receipt to request a return.
  • Return shipping costs are your responsibility.
  • Please remember to include the return form inside your parcel.
  • For shipments from outside the European Union, customs fees apply upon receipt. These customs charges will be automatically deducted from your refund amount.

🚫 Products not eligible for return

  • Pipes that have been smoked
  • Personalised items (engraving)
  • Pipes with a custom-made stem

⏱️ Return period

Under distance selling regulations, you have a legal right of withdrawal of 14 days (from the date you receive your items).

At La Pipe Rit, this period is extended to 100 days. When purchasing on our website www.pipe.fr, you therefore have 100 days to decide whether you wish to keep your items.

📍 Return address

La Pipe Rit
9 place de l'abbaye
39200 Saint-Claude

💳 Refund

Your order will be refunded within 14 days from the day after the returned products are restocked.

The refund will be issued as follows:

  • By credit back to your bank card if you paid by credit card
  • By bank check if you paid by check
  • By wire transfer if you paid by bank transfer

🔄 Exchange conditions

Simply indicate in your parcel the product you wish to receive in exchange.

  • If the new product is more expensive: you can pay the difference (by phone, credit card, bank check, wire transfer).
  • If the new product is cheaper: the difference will be refunded to you.

The shipment of the replacement item is subject to validation of this payment.